Frequently Asked Shipping & Tracking Questions

Do your products come with tracking numbers?

Yes! All of our US-stocked items ship with tracking numbers. Once your order ships, you'll automatically receive a shipping confirmation email with your tracking link so you can follow your package every step of the way.

When will I receive my tracking number?

Your tracking number will be emailed to you as soon as your order ships, typically within 1–3 business days of placing your order. Be sure to check your spam folder if you don't see it in your inbox.

How long does shipping take?

For US-stocked items, most orders arrive within 5–10 business days after shipment. Delivery times may vary depending on your location and carrier.

Can I track my order?

Absolutely. Once you receive your shipping confirmation email, click the tracking link inside to monitor your delivery in real time. You can also use the tracking number directly on the carrier's website (USPS, UPS, FedEx, etc.).

What if my tracking number isn't updating?

It can take 24–48 hours for tracking information to appear after your order ships. If your tracking hasn't updated after 48 hours, please contact us and we'll look into it right away.

Do you ship internationally?

Currently, Stone & Stem ships primarily within the United States. Contact us at support@getstonepetal.com for international shipping inquiries.

Still have questions?

We're here to help! Reach out to us anytime at support@getstonepetal.com and we'll get back to you as soon as possible.